Frequently Asked Question
Everything You Need to Know About Shopping with Us
Find answers to common questions about our products, ordering process, shipping, returns, and more!
How can I know which size will fit me?
Most of the item are free size with enough fabrics, which you can make the perfect fitting dress. Also all the measurements are given in the product page.
What is the fabric used for your clothing?
We offer a variety of fabrics including cotton, linen, silk, polyester, and blends. The material for each product is listed on its product page for your reference.
What payment methods do you accept?
We accept payments through multiple methods including Credit/Debit cards, mobile wallets (bKash, Nagad, Rocket), and Cash on Delivery (COD).
How can I place an order?
Simply browse through our website, select the items you like, and add them to your cart. Once you’re ready, proceed to checkout, provide your shipping details, and choose your preferred payment method.
Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it immediately to ensure fast delivery. If you need to make any changes, please contact our customer support as soon as possible. We cannot guarantee modifications or cancellations once an order is shipped.
How long will it take for my order to arrive?
Delivery typically takes between 2 to 5 days, depending on your location within Bangladesh. You’ll receive a tracking number once your order is dispatched.
How much is the shipping fee?
Shipping fees vary based on your location. We offer flat rate 80 Taka inside Dhaka and 130 Taka outside Dhaka. We also offer free shipping on orders over 3,000 Taka.
Can I track my order?
Yes, you will receive an email or SMS with a tracking number once your order is shipped. You can track your order through the courier service’s website or app.
What is your return policy?
We offer a 3-day return policy for most products. Items must be unused, unworn and in their original packaging. Some products like sale items may not be eligible for return.
How do I return an item?
To return an item, please contact our customer support team within 3 days of receiving your order. They will guide you through the process and provide you with a return label if applicable.
How can I contact customer service?
You can contact our customer service team via email at info@kolporong.com
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, save your favorite items, and enjoy faster checkouts.
How should I care for my clothes?
Each product comes with specific care instructions that you can find on the product page. Be sure to follow those instructions to keep your items looking new for longer.